Refund and Returns Policy

At ULTIMATE BUILDER SERVICES, LLC, we strive to ensure your satisfaction with every purchase. Please review our Refund and Returns Policy below for details on returns, refunds, and the process.

Business Information
Business Name: ULTIMATE BUILDER SERVICES, LLC
Address: 1777 Main St 9th Floor, Sarasota, FL 34236
Phone: (303) 588-6028
Email: [email protected]

Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of delivery, provided the item meets the conditions below.
  • Condition: Items must be unused, in original packaging, and in the same condition as received. Damaged or used items may not be eligible.
  • Proof of Purchase: A valid receipt, order confirmation, or invoice is required for all returns.

Non-Returnable Items
The following items are generally not eligible for return due to their nature:

  • Custom-made or personalized products (e.g., custom designs or builds).
  • Items marked as “final sale” at the time of purchase.
  • Digital products or plans once delivered or downloaded.
    Exceptions may apply if required by law or approved by ULTIMATE BUILDER SERVICES, LLC.

Refund Conditions

  • Full Refunds: Eligible returns within 30 days will receive a full refund of the purchase price, excluding shipping costs, unless due to our error (e.g., defective or incorrect item).
  • Partial Refunds: At our discretion, partial refunds may be issued for items not fully meeting eligibility (e.g., missing packaging but unused).
  • Non-Refundable Fees: Shipping, handling, and additional fees (e.g., taxes) are non-refundable unless the return is due to our error.

Return Process

  1. Contact Us: Email us at [email protected] or call (303) 588-6028 within 30 days of delivery with your order number and return reason.
  2. Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number, required for processing. Returns without an RMA may be rejected.
  3. Shipping: Return items to 1777 Main St 9th Floor, Sarasota, FL 34236. Customers cover return shipping unless due to our error. Use a trackable method; we’re not liable for lost returns.
  4. Inspection: We’ll inspect the return and notify you via email of approval or rejection.

Refund Processing
Refunds will be processed within 10 business days of receiving and approving the return. Funds will be returned to the original payment method, and you’ll be notified by email. Allow additional time for your bank to reflect the transaction.

Cancellations

  • Before Shipment: Orders can be canceled free of charge if requested before shipping. Contact us immediately at [email protected] or (303) 588-6028.
  • After Shipment: Once shipped, orders follow the standard return process above.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at [email protected] or (303) 588-6028 with your order number and photos (if applicable). We’ll provide a prepaid return label and replace the item or issue a full refund, including shipping costs, at no charge.

Payment Methods
We accept credit cards, bank transfers, and other methods as specified at checkout. Refunds will be issued to the original payment method unless otherwise agreed.

Additional Fees
Customers are responsible for return shipping costs, taxes, or duties unless the return is due to our error. Original shipping fees are non-refundable unless the return qualifies for a full refund due to our error.

Contact Us
For questions or to initiate a return:

  • Email: [email protected]
  • Phone: (303) 588-6028
  • Address: 1777 Main St 9th Floor, Sarasota, FL 34236